Shipping policy

New Zealand Deliveries

We provide STANDARD SHIPPING for all New Zealand orders at rate of $10.00.

  • Processed and dispatched within 5 working days
  • Delivery within 10 working days from pickup
  • Rural deliveries add an extra day
  • Weekends excluded
  • Public Holidays excluded


Should you wish to return your item, this is at your own cost. Refer to our Refunds Policy for details. Please reseal the courier bag and go to your nearest post office and simply return the shoes to:

Sole Shoes Ltd 

PO Box 163070 
Auckland 1443 
New Zealand


International Deliveries

  • Processed and dispatched within 5 working days.
  • Australia:
    • Standard: Delivery within 10 working days
    • Express - overnight (1-2 working days)
  • Delivery within 10 working days or Asia, Europe and North America
  • Delivery within 10 working days for the rest of the world. 

The above time frame is only an estimate provided by NZ Post and DHL Express and we cannot guarantee your delivery will arrive within the times listed.

We are not liable for any additional costs, fees, or taxes imposed by the receiver. This varies by nation; if you're not sure if your package will be subject to these charges, contact your local Customs office.